AT&T Stops Samsung Phone Exchanges After Reports of Replacement Phones Catching Fire

A Samsung Galaxy Note 7 lays on a counter after it was retuned to a Best Buy in Orem, Utah, on Sept. 15, 2016.

“We’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents”

(NEW YORK) — A&T will stop exchanging Samsung Galaxy Note 7 smartphones because of reports that some of the replacement phones are catching fire, just as the original phones did before they were recalled last month.

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“We’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents,” A&T said. AT&T, a major seller of the phones, encouraged customers with Note 7 phones to exchange them for other products.

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Samsung announced a global recall of the phone in mid-September after incidents in which the batteries overheated or caught fire. It said its replacements were safe, but several people have said those phones caught fire. Last week, a Southwest Airlines flight was evacuated because of a phone that was smoking and making “popping” noises after it was turned off.

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